Policies & Advisories
Latin Accents values its customers and respects their privacy. We do not sell or rent the information you provide to us on line to third parties. Latin Accents does not collect cookies from on line visitors to its latin-accents.com website.
Both we and our e-commerce partner, KIBO, collect information (such as your name, email address, mailing address, and phone). Credit card numbers that you provide when you place an order are not accessible to us from KIBO. Any questions regarding their practices for on line purchases at the https://shop.latin-accents.com website, can be directed to (877) 412-7467 or support@shopatron.com.
We are committed to bring you the best quality products in a timely and efficient manner. However, if for some reason you are not completely satisfied with your purchase you may return the items(s) to obtain a refund according to the following guidelines.
– All returns and exchanges must be received within 30 days of sales receipt date.
– No RMA is required. Include a copy of the invoice or reference # when possible.
– Carefully package the merchandise using the original packing as a guide.
– All returned items must be in good condition; wet, broken or damaged products are not acceptable.
– When possible, please include a written statement explaining the reason for return. We appreciate all feedback.
– Send prepaid and fully insured to:
Latin Accents, Inc.
406 Preston Ct.
Livermore, CA 94551
Please allow approximately 5-7 business days for your return to be processed once it has arrived at the warehouse. Refunds will be made by check to the billing address used for the purchase.
Insuring your return is important. If a returned package is lost or damaged on its way back to us, you are responsible for filing a claim with the carrier. Review your carrier’s shipping terms as they have time limits for filing a claim.
Unfortunately, all non-product related fees (shipping, transaction, payment processing, and insurance) are not refundable unless we have made an error.
Refunds will be honored once the merchandise is accounted for and received in saleable condition.
Damaged Deliveries:
In case you receive damaged items please notify us within 2 business days from the date received. You may call us at 925 454-1947 or email us. We will make arrangements with you to replace or refund you for the damaged pieces. Pending availability, we will ship your replacement merchandise within 1-2 business days. All replacement merchandise will ship ground service.
Keep the original box and packaging as we may need to arrange for a pickup of damaged merchandise or if the carrier would like to set up an inspection of the damaged delivery. For our records we may require that you email photographs of the damaged merchandise: a claim with the corresponding shipper may be placed by us.
For deliveries made by freight, if the carton has extensive external damages, it is to your benefit to refuse the delivery and let the carrier keep and return the product to us. Any product accepted with visual damage must be documented with the driver of the carrier upon delivery in order for us to file a claim.
Incorrect items received:
If we have made an error on your purchase and we sent you the incorrect product we will arrange for a replacement and/or arrange for the incorrect item to be returned at our expense. Please call us at 925 454-1947 to make arrangements. Please have the items repacked with its packaging and include a packing slip when possible.
Non-Returnable items:
All sales are final for custom-made, special-order, overstock, broken tile, seconds or discontinued items and may not be returned. No returns or claims may be made on installed material. All returned products must be in the same state that they were purchased; damaged, broken or wet products will not qualify for a refund.
Our goal at Latin Accents is to provide you with the best customer service we can. If for any reason you are not satisfied with the product or our service, please do not hesitate to contact us by phone at 925 454-1947 or by email at information@latin-accents.com